If you wish to inform us of your dissatisfaction, please contact your usual contact person on the telephone number given on the letter or e-mail you received, or by writing to us, quoting the reference number of the case, at :
CSE Global – Service réclamations
Rue Roger Salengro – Zone d’activité Garromanche
62230 Outreau
Mail : réclamations@cseglobal.fr
By complaint we mean a statement expressing a customer’s dissatisfaction with a professional: a request for a service or provision, a request for information or clarification or a request for an opinion is not a complaint.
We commit to acknowledging receipt of any complaint within ten working days and to responding or keeping the customer informed of the progress of the complaint within two months of the date of receipt.
MEDIATION (INSURANCE)
In accordance with article L 156-1 of the French Consumer Code, after contacting the complaints department and failing a satisfactory response within 2 months, the Insurance Mediation officer is empowered to intervene in any dispute that has not been settled by means of a prior complaint lodged directly with your broker.
You can contact the mediator by post at the following address:
Médiation de l’assurance
TSA 50110
75441 Paris Cedex 09
or directly using the dedicated contact form available at: www.mediation-assurance.org/contact