Claims handling

If you wish to inform us of your dissatisfaction, please contact your usual contact person on the telephone number given on the letter or e-mail you received, or by writing to us, quoting the reference number of the case, at :

CSE Global – Service réclamations

Rue Roger Salengro – Zone d’activité Garromanche

62230 Outreau

Mail : ré

By complaint we mean a statement expressing a customer’s dissatisfaction with a professional: a request for a service or provision, a request for information or clarification or a request for an opinion is not a complaint.

We commit to acknowledging receipt of any complaint within ten working days and to responding or keeping the customer informed of the progress of the complaint within two months of the date of receipt.


In accordance with article L 156-1 of the French Consumer Code, after contacting the complaints department and failing a satisfactory response within 2 months, the Insurance Mediation officer is empowered to intervene in any dispute that has not been settled by means of a prior complaint lodged directly with your broker.

You can contact the mediator by post at the following address:

Médiation de l’assurance

TSA 50110

75441 Paris Cedex 09

or directly using the dedicated contact form available at: